Returns & Refunds Policy

Radiance Gold (CEC Equine Supplements Ltd)
Last Updated: 05/11/2026

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unused
• Unopened and sealed
• In the same condition as received
• In its original packaging
• Accompanied by proof of purchase or your order number

To start a return, please contact us at radiancegoldequine@gmail.com.

If your return is approved, we will provide instructions on how and where to return your item. Items returned without prior authorisation may not be accepted.

Return Postage

Where a return is due to a change of mind, the customer is responsible for return postage costs.

If the item is faulty, damaged, or supplied incorrectly, we will arrange a replacement, refund, or reimburse reasonable return postage costs as appropriate.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible and no later than 5 days after delivery, including photographs where possible. We will assess the issue and work quickly to resolve it.

Non-Returnable Items

For hygiene, safety, and quality control reasons, we cannot accept returns of:

• Opened supplement containers
• Unsealed products
• Products showing signs of use
• Sale or clearance items
• Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange a product, please contact us at radiancegoldequine@gmail.com

The quickest way to obtain a different item is usually to return the original product (where eligible) and place a new order once the return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the order.

Please note:

• Refund processing times vary between payment providers.
• Banks and card issuers may take several business days to process and display your refund.
• Original shipping charges are generally non-refundable unless the return relates to a faulty, damaged, or incorrectly supplied item.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

Contact Us

CEC Equine Supplements Ltd (trading as Radiance Gold)
The Stables
Lostford Manor
Lostford Lane
Mickley, Tern Hill
Market Drayton
Shropshire
TF9 3QW
United Kingdom

Email: radiancegoldequine@gmail.com